Welcome to Southend Virtual School

Loading gif

More Information

For more information, please view our Privacy policy and Cookie information or download any associated attachment

SENDIASS - www.sendiasssouthend.co.uk
Connexions - www.southendconnexions.co.uk

This website is administered by Southend-on-Sea Borough Council and developed by Frontline Data Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • you may be able to navigate most of the website using speech recognition software
  • you may be able to listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The website text has been made as simple as possible to understand.

AbilityNet and ShawTrust have advice on making your device easier to use if you have a disability.


How accessible this website is

We know some parts of this website aren’t fully accessible:

  • the text won’t reflow in a single column when you change the size of the browser window
  • you can’t modify the line height or spacing of text
  • most older PDF documents aren’t fully accessible to screen reader software
  • not all video streams have captions
  • some of our online forms may be difficult to navigate using just a keyboard
  • you can’t skip to the main content when using a screen reader

ShawTrust reviewed two sites as part of the Southend Learning Network Family (30th September) and have highlighted areas of develop for accessibility in a snapshot report: 

  • the titles for SENDIASS and Connexions uses h2 and not h1
  • Orphaned Form Labels were identified on SENDIASS and Connexions
  • throughout the SENDIASS and Connexions sites there are combinations of colours that fall below the minimum contrast levels that make the text difficult to read

This represents 17% of pages with issues for Connexions and 16% for SENDIASS. 

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 working days. Although please note, we host information on behalf of partners therefore this may be subject to change. 

Reporting accessibility problems within the Southend Learning Network Family

We’re always looking to improve the accessibility of these websites. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact: Services for Schools on servicesforschools@southend.gov.uk or 01702 215938.

Enforcement Procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We are able to provide by prior arrangement a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

The Services for Schools team at Southend-on-Sea Borough Council are committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.


Non accessible content


Issues with technology
Many of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader. Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We understand that the regulations don’t require us to fix PDFs or other documents published before 23 September 2018, if they’re not essential to providing our services. However, if you need information in an alternative format, email servicesforschools@southend.gov.uk


Issues with images, video and audio
Some live video streams don’t have captions. Whilst we understand that live video streams are exempt from meeting the accessibility regulations, we realise that this is still an important part of our web content. However, we will be focusing our efforts on increasing the accessibility of other areas first.


Noncompliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.

How we tested this website

SENDIASS and Connexions websites were last tested on 30th September. The test was carried out by ShawTrust. 

We tested:

You can read the full accessibility test report www.southendlearningnetwork.co.uk/AboutUs.

What we’re doing to improve accessibility

We are working to resolve all identified accessibility issues which are within our control and will release them to the websites as soon as available by Frontline Data Ltd. 

We are working with partners to resolve any identified accessibility issues where we do not have direct control over their content. 

This statement was prepared on 2nd September 2019. It was last updated on 9th October 2019.